F&B Business – User Compliance Policy
1. Eligibility & Order Responsibility.
You confirm you are of legal age to place orders and make payments.
All orders you place are for your own consumption or legitimate group use only; you shall not use the service for resale or commercial purposes without prior approval.
2. Order Accuracy & Changes.
You are responsible for providing correct details: delivery address, contact number, item selections, special requests, and timing.
Order modifications or cancellations are only allowed within the specified time window (usually before preparation begins). Once confirmed/prepared, cancellations or refunds may not be possible.
3. Payment Terms.
All payments (including via PayNow as earlier examples) must be made using valid, legal payment methods.
Payments are generally final and non-refundable once the order is confirmed, except in cases of verified errors, food quality issues, or service failure.
You agree to bear any applicable service fees, delivery charges, or taxes as clearly displayed before checkout.
4. Food Safety & Allergies.
You acknowledge that while we take precautions, our kitchen handles common allergens (nuts, dairy, gluten, seafood, etc.). Cross-contamination risks exist — we cannot guarantee 100% allergen-free preparation.
You are responsible for informing us of severe allergies or dietary restrictions; we will do our best to accommodate but cannot assume liability for adverse reactions unless due to proven negligence.
You agree to inspect food upon receipt and consume it promptly; we are not liable for issues arising from improper storage or delayed consumption.
5. Collection & Delivery.
For delivery: You or a representative must be present at the agreed address and time. Failed deliveries due to incorrect details, absence, or refusal to accept may incur re-delivery fees or forfeit the order value.
For self-collection: You agree to collect within the specified time slot; uncollected orders after a set period may be disposed of without refund.
6. Acceptable Use & Conduct.
You agree to treat staff, delivery personnel, and premises with respect and courtesy. Harassment, abuse, or threats will result in immediate service suspension or account termination.
You shall not make false claims of non-delivery, food spoilage, or illness to obtain refunds or compensation.
You shall not use the service for any illegal, offensive, or fraudulent activity.
7. Feedback & Complaints.
Any issues regarding food quality, quantity, or service must be reported within 1–2 hours of receipt with supporting evidence (photos, order number).
We reserve the right to investigate and resolve issues fairly; decisions made in good faith are final.
8. Intellectual Property & Content.
You agree not to reproduce, modify, or misuse our branding, menus, pricing, or content without permission.
Any reviews or feedback you submit must be honest and not contain false, defamatory, or misleading statements.
9. Privacy.
Your personal data (name, contact, address, payment details) is collected and used in compliance with Singapore’s PDPA — only for order processing, service improvement, and legal requirements. We do not share your data with third parties except as necessary to fulfill your order.
10. Amendments & Governing Law.
These policies may be updated occasionally; continued use of our service means acceptance of changes.
This policy is governed by the laws of the Republic of Singapore.
✅ Short Checkbox Version (for registration/order page):
I have read and agree to:
✅ Provide accurate order and contact details
✅ Accept that payments are final once order is prepared
✅ Acknowledge allergen risks and dietary responsibility
✅ Comply with collection/delivery terms
✅ Not make false claims or misuse the service
✅ Accept privacy practices under Singapore PDPA
